Privacy Policy

This Privacy Policy describes how Solvin IT ("we," "us," or "our"), operated by Jose Fernando Gonzales, collects, uses, and protects information when you use any of our websites, web applications, software products, or services (collectively, the "Services"). By using any of our Services you agree to the practices described in this policy.

1. Information We Collect

Information you provide directly

• Contact and enquiry submissions — name, email address, and any other details you include when you contact us or fill out a form on any of our Services.
• Account or profile information — where a Service requires registration, any details you provide when creating or updating an account.
• Communications — messages, feedback, or support requests you send to us by any means.
• AI feature interactions — prompts, questions, or inputs you submit to any AI-powered tool or chatbot feature within our Services, processed in real time to generate a response.

Information collected automatically

• Usage data — pages or features accessed, time spent, actions taken, and similar interaction data.
• Device and browser information — IP address, browser type and version, operating system, referring URL, and general geographic region.
• Cookies and similar technologies — small files or identifiers stored in your browser to maintain preferences, session state, or aggregate usage analytics. See section 5 for details.
• Server logs — standard logs maintained by hosting infrastructure that may include IP addresses and request metadata. Access to these logs depends on the hosting provider in use for each Service.

2. How We Use Your Information

• To provide, operate, and improve our Services.
• To respond to your enquiries, support requests, and messages.
• To process transactions and fulfil contracted engagements.
• To personalise your experience and remember your preferences.
• To detect, investigate, and prevent abuse, fraud, or security incidents.
• To comply with legal obligations.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

3. Third-Party Services

Our Services may rely on third-party providers for hosting, analytics, payment processing, form handling, spam prevention, content delivery, and other infrastructure. Each provider processes data according to its own privacy policy. We select providers that offer appropriate data protection commitments and limit their access to the data required for the specific function they perform.

Where a specific Service depends on notable third-party processors, those are disclosed in that Service's supplemental documentation or interface.

4. AI-Powered Features

Some of our Services include AI-powered tools (chatbots, assistants, generative features, etc.). When you interact with these features, your inputs are transmitted to an AI backend to generate a response. Unless explicitly stated otherwise for a specific Service:

• Inputs are processed in real time and are not stored permanently after your session ends.
• Session context may be maintained temporarily within a single conversation and discarded afterwards.
• Do not submit sensitive personal, financial, health, or credentials information through AI features.

AI-generated responses may be incomplete or inaccurate. They do not constitute professional, legal, financial, or medical advice.

5. Cookies and Similar Technologies

We use cookies and browser storage technologies for purposes such as maintaining session state, remembering user preferences, and understanding aggregate usage patterns. We do not use advertising cookies or cross-site tracking cookies for our own account.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, satisfy legal or contractual obligations, or resolve disputes. When information is no longer needed, we delete or anonymise it. Specific retention periods vary by Service and data type.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, restrict processing of, or request deletion of personal information we hold about you. You may also have the right to data portability or to object to certain processing. To exercise any of these rights, contact us at the address in section 11. We will respond within 30 days.

Philippine residents may refer to the Data Privacy Act of 2012 (Republic Act No. 10173) for applicable rights and remedies.

8. Data Security

We implement reasonable technical and organisational measures — including encryption in transit (HTTPS), access controls, and minimal data collection — to protect your information. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security. In the event of a breach affecting your rights, we will notify you as required by applicable law.

9. International Data Transfers

Our Services are operated from the Philippines. If you access our Services from outside the Philippines, your information may be transferred to and processed in the Philippines or in other countries where our service providers operate. We take steps to ensure that such transfers comply with applicable data protection laws.

10. Children's Privacy

Our Services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our Services, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective date" at the top of this page reflects the most recent revision. Continued use of our Services after an update constitutes acceptance of the revised policy. For material changes, we will make reasonable efforts to provide advance notice.

12. Contact

Questions or concerns about this Privacy Policy can be directed to:
Jose Fernando Gonzales — Solvin IT
Makati City, Philippines
josefernando.a.gonzales@gmail.com